Support at BetOrange
Human agents on live chat 24/7, an email inbox monitored around the clock, and a self-serve knowledge base in English.
How to reach us
- Live chat: 24 hours a day, 7 days a week. Average first-response under 90 seconds. Available from any page after login, or via the chat bubble at the bottom-right of the site.
- Email: [email protected]. Response within 4 hours for standard queries, within 30 minutes for withdrawal-related tickets.
- VIP host (Gold+): dedicated inbox and phone line, both shared during your onboarding call.
What to include when you contact us
- The username on your account (not your password, ever).
- The transaction or bet ID if it is a cashier or bet dispute.
- Screenshots or session recording if you saw an error message.
- The device and browser you are using (Chrome on Windows, Safari on iOS, etc.).
We never ask for your password, two-factor code, or the CVV on your card in a support conversation. If anyone claiming to be BetOrange asks for these, close the chat and email us at [email protected] so we can investigate.
Support questions
How do I close my account?
Log in, open Settings > Responsible Gambling, and pick the account-closure option (cooling-off 24h, self-exclusion 1 to 12 months, or permanent close). You can also email [email protected] with your username and preferred period. Closures over 30 days are irreversible until the period expires.
I forgot my password. What now?
Click 'Forgot password?' on the login screen. We send a reset link to the email on file. If you no longer have access to that email, contact support with a photo of your ID matching the account holder name; we will run an identity check before manually resetting.
Withdrawal is stuck on 'pending'. Why?
Pending means the request is in the review queue. Standard SLA is under 24 hours, faster on higher VIP tiers. Common holds: KYC document expired, deposit method mismatch (we return funds to the same method used to deposit), or a wagering balance still open on a bonus.
Can I request a deposit limit?
Yes. Settings > Responsible Gambling has daily, weekly and monthly deposit-limit fields. Limits kick in immediately when tightened, and take 24 hours to relax after you request an increase.